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Field Service Technician

Company Name:
CompuCom Systems
Level 1 Field Technician
- Rincon, GA - Contract to Hire Potential
At
CompuCom
, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Overview:
Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and
Point of Sale (POS) equipment
. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime.
In this role, you will be utilizing your own vehicle and expensing mileage weekly over a 75 mile radius.
Responsibilities:
Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
Interacts with customer responding to technical questions or request for information.
Processes timely and accurate information to ensure compliance with warranty requirements of vendors.
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
Escalates problems and issues to a higher level of support when appropriate. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support with guidance of a Lead Technician.
Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
Performs basic computer hardware and software installations.
On-call rotation including some nights and weekend support required
Qualifications:
Requires a minimum of 1-2 years of related work experience, high school diploma, or technical training, or equivalent combination of education and technical experience.
POS - Point of Sale experience strongly preferred.
Ability to attain A+ certification with 90 days of employment.
Experience with cable inspection/organization/replacement (CAT5/Fiber)
Retail Service, Self-Checkout Device & Data Cable Troubleshooting Experience preferred.
Must be willing to go on a lift and fix Access Points when necessary throughout the Store locations
Clearvision or comparable ticketing system with SLA Driven automation
Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
Must have a Clean Driving record
CompuCom supports Employment Equity and Diversity CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit .
Company Description:
We Know IT Careers
As a leading IT managed service provider with more than 12,000 associates worldwide, we rely on the personal relationships we build with our associates and the clients who depend on them.
The expertise of our recruiters and our reputation as a top IT services, software and hardware provider working with some of the world's most recognized brands, mean we find the right fit for the right people. Whether you're looking for contract consulting opportunities or full-time employment, CompuCom has the right opportunity for you.

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